August 25, 2019
"I think Sal at Big Momma's Bicycles in Naples Florida created the customer-service benchmark that all businesses should try to achieve. I rented a bike from Big Momma's Bicycles so I could explore the downtown Naples. Sal wanted to make sure I was 100% satisfied with the rental. So he asked which bike design I wanted. I mentioned that the first bike that I test rode wasn't a perfect fit but I could use it for a few hours. He stated that I should try another bike. He put air in the tires of a second bike which was a perfect fit. I overheard him talking to two customers and noticed that he wanted to make sure they got the bike to meet their needs and did not try to oversell. Big Momma's Bicycles reminded me of the businesses on the Andy Griffith Show that have the small town feeling and focus on customer service."
August 24, 2019
"My husband always raves about this place and how awesome the staff is. Since he has been sick I’ve had to do vacation planning this year. With no knowledge, I called to ask a few questions and the young man on the phone was so patient with me, knowledgeable and just pleasant to speak with. No other bike shop will have our business, we will definitely be coming back here every time. Thank you!"
August 15, 2019
"It had been 20+ years since purchasing a bike and I didn't have a lot of product knowledge. Hunter was knowledgable, patient and was able to give me choices in my price range. After I chose a bike, he walked it over to the technicians who did a final inspection, shined it up (it rained during my test ride) and Hunter delivered it to my home later that day! Expert knowledge, attention to detail and amazing customer service makes this the "go to" place for all things dealing with bikes. I highly recommend Big Momma's!"
July 31, 2019
"I would highly recommend Big Momma’s Bike Shop in Naples. I took my grandson’s bike in for a flat tire and they fixed it while we waited. They also attached a bike lock carrier for us. The guys were courteous, knowledgeable and listened to great music! I’ll definitely go back to Big Momma’s for all our bicycle needs!!"
July 15, 2019
"Highly recommend! We had 7 ladies rent bikes and they were all very friendly and accommodating! We rode to the beach and the ride through Naples provided us with the opportunity to view Naples with no hassle of traffic and amazing views! We all loved it !! Can’t wait to do it again"